I. There are some orders for freight forwarding operation in Lianyungang
In principle, the order-taking operation has probably become the "top priority" operation link in common. Usually, it is necessary to make the order-taking convenient and efficient. It is necessary to recognize the operability of the transaction and organize it in the shortest time at the top of the list. The receivers usually need to acknowledge the following three basic information within 15 minutes of receiving the letter of attorney. Regarding some information that can not be recognized in a short time, it is still necessary to organize and follow up in time. For example, according to customer and operation needs, it is necessary to organize circulation first and then follow up disposal to ensure the orderly operation of the next link.
1. Reviewing Customer Delegated Content and Recognizing Customer Service Demand
(1) It is necessary for the receivers to review the entrusted contents of the customers in advance.
Customer's order form should show the following information, but not limited to this: shipper/consignor, shipping company/date, port of departure, destination/transit port, name of cargo, container volume, freight terms and prices, shipper's signature or seal, etc.
(2) It is necessary for the receivers to acknowledge customer service needs in advance.
Usually, service needs include whether or not: arrival/advance booking, trailer/interior loading, commodity inspection and customs declaration, etc. Acknowledgment of arrival/advance booking is the recognition of (1) content; regarding the service requirements of trailer/interior loading, commodity inspection and customs declaration, it is necessary to recognize the time when goods and documents are ready, service demand time, etc. together, and indicate it on the customer's order. Special service demand usually includes whether it is a demand or not: additional services other than usual services. With regard to special service needs, it is necessary to obtain approval from some supervisors and/or other relevant functions before they can be sustained and organized.
2. Freight Check and Recognition
It is necessary for the customer service personnel to recognize the freight rate and other service charges after receiving the order form.
(1) For matters from the Sales Department, it is necessary to check with the salesman whether the freight rate and other service charges are correct, and the salesman shall sign and acknowledge on the order form, and then book the shipping space with the corresponding shipping company. (Note) Special circumstances may be acknowledged orally with the salesman, and then signed by the salesman when he returns to the company.
(2) Regarding company affairs, booking shall be organized after timely recognition by the relevant personnel of the shopping mall or the line supervisor.
3. Bed Recognition
According to the customer's entrustment, acknowledge that the response meets the needs of the berth.
2. There are some bookings for shipping agents in Lianyungang
Usually, it is necessary to organize booking seven days before the booking date. For shipping companies that can accept the consignment early, it is necessary to compete for the first batch of booking space. In peak season, it is appropriate to advance according to the market conditions. Usually, it is necessary to complete the booking before the 5-day operation of the booking date, and the business consignment within the time constraints usually needs to be completed within the receiving day. Reservation will be completed within one working day at the latest.
1. New Delivery
It is necessary for booking operators to create transaction numbers, create new transaction files and input transaction-related data in time within the operating system. The input transaction data includes but is not limited to this: the characteristics of the transaction, sending and receiving communication information, service demand, bill of lading demand, ship name voyage, sailing date, port of departure, transit port, destination port, container number, name and quantity, and agency, etc.
2. Booking process
The booking process includes the following links: meal and shipping order, booking number or bill of lading number recognition, booking and declaration receipt transmission recognition, transfer port code recognition and yard receipt manufacturing, etc. Any link that is not completed is considered as booking space is not completed. After booking, the information of cabin allocation should be input into the operating system in time, and the accuracy should be guaranteed. Special attention should be paid to the following information: the name of the shipping company, the booking number or the sea bill number, the number of ships, the date of departure, the number of boxes and the check of freight/delivery terms and so on.
3. Bed Notification
Whether or not we need our services to provide local services on behalf of our company, it is necessary to inform customers at the top of the list of booking acknowledgement orders or ship allocation notices, so as to ensure that the above booking numbers and ship names are not necessarily clear and accurate, and to prevent the formation of confusion. If in doubt, actively cooperate with customers to follow the disposal of pre-allocation and customs manifests and other questions.
Trailer/Installation
Customer-entrusted trailers, interiors and/or customs clearance requirements need to be pre-examined in accordance with the conditions of shipping companies, wharfs, nature of goods and market environment, and unreasonable organizations that are in danger try to negotiate with customers to adjust and inform reasons and dangers.
1. Trailer organization
(1) Only after the sale or customer service recognition can the organization be organized.
(2) According to the conditions of shipping companies, wharfs and routes, it is necessary to identify the appropriate time and time for trailers in a forward-looking way; as if there is a conflict between the specific conditions of the customers, it is necessary to negotiate with them fraternally and to inform them of the possible dangers.
(3) Before organizing the trailer, according to the requirements of the service time of the trailer, contact the customer again 2 working days earlier to acknowledge the loading time and address.
(4) After acknowledging the customer's demand at any time, inform the trailer shop of the information in time on the same working day for service demand booking.
(5) It is usually necessary to recognize the organization at the latest before noon of the previous working day before the time of providing Trailer service, and before 4 p.m. on that day. With regard to special cases, it is necessary to acknowledge the empty cases with the shipping company and inform the shipping company when necessary.
(6) When organizing trailers, they should announce to trailers